If you are not satisfied with your purchase for any reason, please contact Forever England team on 0844 264 0424 or email us mail@foreverengland.com

Our Policy

When you buy something from us, we hope you love it.

However, should you change your mind we’ll be happy to offer you a refund within 28 days.

Be sure to return your items in their original condition along with your order details and reason for return. This right of exchange or return is in addition to your legal rights as a consumer, which is unaffected.

Please note that the return costs are not pre-paid. However you may use our return service and we will be more than happy to arrange a collection via our courier company at charge of £11.00 but someone will need to be in all day to accept the collection as we cannot offer a specific time for collection. Failed collections will be chargeable at £11.00 per parcel.

Returns By Post

Please complete the 'return reason' sheet detailing each item, quantity and why you are sending the item(s) back. Place this form in the parcel, along with your items.

Please send your goods to:
Forever England – Returns
Unit 12 The Old Yarn Mills
Sherborne
Dorset
DT9 3RQ

We recommend that you return goods by registered post though your local post office – such as Royal Mail’s Recorded Signed For Delivery, gaining a proof of postage, as we will not be liable for items lost in transit on their way back to us without proof of postage.

Processing Your Refund

Refunds will be made against the original form, please allow up to 14 days of receipt of your returned items to be processed. Your refund will be credited back to your original method of payment. It may take up to two billing cycles for the credit to appear on your credit card statement. Our delivery charges are non-refundable, and Forever England is not responsible for delivery fees or lost returns.

Exchanges

Should you wish to exchange an item, please email mail@foreverengland.com or call 0844 264 0424 our office and we will be happy to assist you.

PayPal Orders

When returning items purchased through PayPal, items must be returned via post to our warehouse in order to receive a refund to your PayPal account.